New Homeowner in North Central San Antonio
Customer: A family of four experienced ongoing issues with an existing water softener that was both underperforming and actively leaking. The system had been installed by a company that is no longer in business, leaving them without support, service or warranty protection.
Water Source: Municipal Water
The Problem and Water Test Findings:
This homeowner reached out because they were frustrated with their failing system that was no longer meeting their needs and was beginning to create additional problems within the home.
Key Issues they were experiencing:
- Active leaks from existing system
- Declining water quality
- Hard water scale buildup
- No access to service or support
- Lack of confidence in reliability of current system
They were looking for a solution that would provide:
- Reliable performance with no leaks
- Advanced features and monitoring capabilities
- Trusted local company for ongoing service
- Fast turnaround and installation
A professional In-Home Water Analysis Results:
- Hardness: 10 grains per gallon (extremely hard water)
- Chlorine: 1.5 ppm (noticeable)
- TDS: 250 ppm
- PSI 60 (within limits)
Our water specialist, Frank Cisneros, reviewed the results with the homeowner and explained:
- Why existing system was likely failing to keep up with water demand
- Risks of continuing to operate a leaking or inefficient unit
- How hard water and chlorine were still affecting their home despite having a system in place
- The benefits of upgrading to a modern, high-efficiency system with smart technology, long-term durability and performance
- Also reinforcing how important it was in choosing a system backed by reputable, stable, service-oriented company
The Custom Solution:
AWS designed a reliable, high performance replacement system tailored to the home’s water conditions and family’s needs.
Installed System:
- WaterCare CareSoft Elite RC 45k Water Conditioner
- Combines water softening + chlorine reduction in one system
- Designed for municipal water conditions
- Equipped with advanced smart controls and remote monitoring
- Engineered for efficiency, reliability, and low maintenance
The Results:
Immediate and Noticeable Improvements:
- The homeowner has the ability to monitor with the advanced technology of RC CareSoft Elite
- Local expert to service the system as needed
- Lower water bill without leaks in the system
- Soft, clean water throughout the home
- Reduced scale and extended appliance life
What The Homeowner Said:
“From the moment I visited the store to the time they installed the water softener, it was 5 stars. The explanation of the system and warranty was great. The installers did a thorough installation and explanation. 5 stars.”
From Alamo Water Softeners:
Clean water isn’t a luxury. It’s essential for:
- Family health
- Protecting plumbing and appliances
- Everyday comfort and confidence
Every water problem is different. That’s why we test first and customize every solution.